Hotels & Hospitality

HotAir has been serving this market since 2002. When HotAir is selected, our clients stay with us because we offer the most complete solution for their internet needs. HotAir has key philosophies that are echoed throughout the organization:

• THE PROPERTY CAN'T BE IN THE INTERNET BUSINESS - therefore our NOC handles the ISP, the guest, and communicates with the front desk and management to ensure they are informed.
• THE PROPERTY IS "PERSONALLY" DEALING WITH THE
  GUEST - LITERALLY "FACE TO FACE" therefore our support
  needs to be responded to when they have questions and our
  NOC has to take ownership for the purpose of the call.
• THE PROPERTY HAS TO HAVE CONFIDENCE IN
  OUR NOC, AND THE NOC MUST BE VIEWED AS
  PART OF THE SOLUTION.

HotAir understands our customers are in the hospitality business for every guest, therefore the internet, and all the pieces that make the internet work, has to work for EVERY GUEST. An unhappy guest can easily be a bad review, a costly comp, an issue for the front desk - it is our responsibility to look to resolve issues and increase guest satisfaction.

Why Pick HotAir?

• HOTAIR TAKES PRIDE IN MAKING YOUR GUEST SERVICES A BETTER SOLUTION
• WE UNDERSTAND THIS IS THE MOST "TECHNICALLY" COMPLEX GUEST ISSUE - connecting a guest computer, with all the guest computer issues, in a secure, easy to use operating network.
• WE OPERATE YOUR GUEST INTERNET SERVICES - FROM DEGINNING TO END - we call the ISP, we support the front desk, we support your engineers, we "own" the network.
• "BUNDLED" IS NOT "BETTER" - the company providing your cable internet, video, distributing movies, or monitoring your mini-bar, is not going to be the best guy for supporting your guests - pick the "best of breed" for each category.

Contact us at 877.464.4742 for more details!